Shipping policy

SHIPPING POLICY

At WILL LIVING CARE, we are committed to providing a transparent, reliable, and convenient shopping experience.

This Shipping Policy applies to orders placed through our online store and shipped to customers within the United States of America.

ORDER PROCESSING

Order processing times may vary depending on the product, availability, fulfillment location, and other factors.

Once your order has been processed and shipped, you may receive a shipping confirmation email containing tracking information when available.

ESTIMATED DELIVERY TIMES

Delivery times vary depending on the product, shipping origin, destination, availability, and shipping method.

The estimated delivery timeframe applicable to a product will be displayed on the product page and/or during checkout whenever available. We encourage customers to review the estimated delivery information before completing their purchase.

Because our products may be fulfilled from different locations, delivery times may vary from one product to another.

Delivery estimates are not guaranteed unless expressly stated otherwise.

If we are unable to ship an order within the timeframe communicated to you, we will provide applicable notices and options in accordance with U.S. law.

SHIPPING ORIGIN

Products available through WILL LIVING CARE may be fulfilled and shipped from different locations, including domestic and international fulfillment centers.

The shipping origin may vary depending on the product, inventory availability, and destination.

As a result, products purchased in the same order may have different delivery times.

MULTIPLE PACKAGES

If your order contains multiple products, they may be shipped separately.

This means you may receive:

Multiple packages;
Different tracking numbers; and
Products on different delivery dates.

If you receive only part of your order, please check your shipping confirmation and tracking information before contacting Customer Support, as the remaining products may still be in transit.

SHIPPING COSTS

Shipping costs, when applicable, will be displayed during checkout before you complete your purchase.

WILL LIVING CARE may occasionally offer free shipping on qualifying products, orders, or promotions.

Any applicable shipping charges will be presented before payment is completed.

ORDER TRACKING

When tracking is available, customers will receive tracking information after their order has been shipped.

Please allow sufficient time for the shipping carrier's tracking system to update.

Tracking information may not become active immediately after shipment.

SHIPPING ADDRESS

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please verify your:

Full name;
Street address;
Apartment or unit number, if applicable;
City;
State;
ZIP code; and
Contact information.

If you discover an error in your shipping address, please contact WILL LIVING CARE Customer Support as soon as possible.

We will make reasonable efforts to update the address before shipment. However, we cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

DELIVERY DELAYS

Occasionally, orders may experience delays due to circumstances such as carrier disruptions, severe weather, high shipping volumes, inventory availability, international transportation, customs processing where applicable, or other circumstances outside our reasonable control.

If we determine that we cannot ship your order within the timeframe communicated to you, we will provide the applicable notice and options required under U.S. law.

Where required by applicable law, customers may have the option to consent to a revised shipping timeframe or cancel the affected order and receive a refund.

INTERNATIONAL FULFILLMENT

Some products sold by WILL LIVING CARE may be fulfilled through international fulfillment centers.

Internationally fulfilled products may require additional transit or processing time.

Any applicable estimated delivery information will be displayed on the product page and/or during checkout whenever available.

Customers purchasing products for delivery within the United States will not be required to arrange international transportation themselves.

LOST PACKAGES

If your tracking information indicates a delivery problem or your package appears to have been lost in transit, please contact WILL LIVING CARE Customer Support.

We will review the available shipping information and, when appropriate, work with the shipping provider to investigate the shipment.

If an order is determined to have been lost before successful delivery, we will provide an appropriate solution, which may include a replacement or refund, subject to applicable law.

DELIVERED BUT NOT RECEIVED

If your tracking information shows that your package has been delivered but you cannot locate it, please:

Verify the shipping address associated with your order.
Check around your property and other safe delivery locations.
Check with household members, neighbors, building reception, or property management when appropriate.
Review the carrier's tracking information.
Contact WILL LIVING CARE Customer Support if you still cannot locate the package.

We will review the available information and assist you with the appropriate next steps.

DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Please inspect your order after delivery.

If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as reasonably possible.

Please provide:

Your order number;
A description of the issue; and
Clear photographs of the product when reasonably requested.

After reviewing the issue, we will provide an appropriate solution in accordance with our Return & Refund Policy and applicable law.

ORDER CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to cancel eligible orders before they have been processed or shipped.

Once an order has shipped, cancellation may no longer be possible. The order may instead be eligible for return after delivery in accordance with our Return & Refund Policy.

RETURNS AND REFUNDS

Returns and refunds are governed by our separate Return & Refund Policy.

Eligible products may generally be returned within 30 days from the date of delivery, subject to the requirements, conditions, and exclusions contained in that policy.

U.S. CONSUMER RIGHTS

Nothing in this Shipping Policy is intended to exclude, restrict, or waive any rights or remedies available to customers under applicable federal, state, or local consumer protection laws.

Where applicable law provides greater consumer protection than this Shipping Policy, applicable law will control.