30-day care window
You may request a return or refund within 30 days from delivery of your order.
How claims are resolved
Photos or video are required for every claim. Please send clear photos (or a short video) of the item, packaging, and any damage or issue to support@willlivingcare.shop.
In most cases no physical return is needed — once we review your photos we'll resolve your case with a replacement or refund.
If a physical return IS required, we'll provide instructions. Return shipping is covered by us when the issue was our error (wrong item, damage, defect); in voluntary returns the customer covers return shipping.
Review time
We aim to review return and refund requests within 2-3 business days of receiving all required information (including photographs).
Refunds
Approved refunds are issued to the original payment method. After approval, your bank or card provider may take additional days to post the refund.
If a physical return is applicable, the refund will be processed after the returned item is received and inspected.
Not eligible for return
- Personalized or custom items
- Gift cards
- Final Sale items
- Used or altered products
- Items restricted for hygiene reasons
- Perishable items
Cancellations
Orders can be cancelled before processing/shipping. Once shipped, orders are covered by this 30-day policy instead.
Warranty
The only warranty is our store's 30-day care window above — we never make manufacturer warranty claims we can't verify.
Refund abuse and fraud prevention
We reserve the right to decline a return or refund where abuse or fraud is detected (for example, photos that do not reflect the product, repeated abuse, or intentional damage). Such decisions are always reviewed by our team, and we may request additional information before resolving a claim.
Contact us
To request a return, refund, exchange, or cancellation, or if you have any questions about this policy, please contact:
WILL LIVING CARE
Customer Support
Email: support@willlivingcare.shop
Please include your order number, a brief description of the issue, and the photographs or video required above so we can resolve your request as quickly as possible.
WILL LIVING CARE
Reliable products. Transparent service. Shopping with confidence.